Sample-Data

On Customer Service and IT

“Difficult” interactions between IT users and IT professionals are not unique to schools. The difficulties can arise from users’ frustrations that IT is interfering with their abilities to do their work, the perceptions that their priorities are not receiving proper attention, and other factors. In many cases, the IT professionals contribute to the difficulties by Read More

Sample-Data

Proper Configuration of #edtech

What emerges from the appropriate design process is a collection of IT tools and features the educators deem necessary for the IT to meet the intended educational goals. It is the role of the IT professionals to ensure that technology is properly configured to both provide that need, plus reflect the responsible configuration of the Read More

Sample-Data

On IT and Learning

In almost all organizations, IT is a support function. Workers use IT to perform business-critical functions and improve efficiency and effectiveness, but—while being critical for business operations—IT rarely is an income center for any business. In schools, this is especially true in schools, as computers are a relatively recent tool in schools, and much effective Read More

Sample-Data

Teachers as IT Users

Teachers are the second largest number of school IT users, and they are the users who have the most diverse IT needs. In addition to using computers for instructional purposes, teachers use their devices to create materials, manage student data, and complete school operations tasks. In addition to their work-related tasks, most school acceptable use Read More

Sample-Data

Technology Problems vs. Education Problems

My career has been spent in the space between different populations and translating the language of one population into the language of another. The differences in language are largely the result of different types of problems and situations technologists and educators are prepared to manage and spend their time managing. Compared to the social milieu Read More

Sample-Data

On Technology-Rich Schools

Schools have always been information technology-rich places. That makes sense as one of the fundamental purposes of school is to prepare students to use the technology common in the systems they will enter when they leave. When print was the dominant information technology, we used books and other paper-based media in schools and prepared students Read More

Sample-Data

Reasonable Implementation of #edtech

School boards hire superintendents and other high-level administrators to make the ultimate decisions about what happens in the school. These leaders are charged with ensuring all decisions, including those related to appropriate design and proper configuration of IT systems are reasonable. Reasonableness is defined by:  Budgets—All decisions must fall within the available budgets and the Read More