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On Customer Service and IT

“Difficult” interactions between IT users and IT professionals are not unique to schools. The difficulties can arise from users’ frustrations that IT is interfering with their abilities to do their work, the perceptions that their priorities are not receiving proper attention, and other factors. In many cases, the IT professionals contribute to the difficulties by Read More

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Technology Problems vs. Education Problems

My career has been spent in the space between different populations and translating the language of one population into the language of another. The differences in language are largely the result of different types of problems and situations technologists and educators are prepared to manage and spend their time managing. Compared to the social milieu Read More

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Reasonable Implementation of #edtech

School boards hire superintendents and other high-level administrators to make the ultimate decisions about what happens in the school. These leaders are charged with ensuring all decisions, including those related to appropriate design and proper configuration of IT systems are reasonable. Reasonableness is defined by:  Budgets—All decisions must fall within the available budgets and the Read More

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Users: The Reasons IT in School is Different from IT in Business

Many IT professional find the strategies that made them successful in business and industry do not transfer into educational institutions. What used to keep users of IT and their leaders and manager content does not produce the same results. The differences between IT users in other organizations and IT user in school can be summarized Read More

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“Pedagogically Mature” Educators

Young educators are enthusiastic. They spend years preparing: They learn the content they will teach, they learn how brains work, they learn pedagogical theory, and they practice various strategies. Of course, the details of what they learn depends on the specific regulatory agencies to which their teacher preparation program reports, but they learn in classrooms Read More

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#edtech for #edleaders: Reasonable Implementation

School boards hire superintendents and other high-level administrators to make the ultimate decisions about what happens in the school. These leaders are charged with ensuring all decisions, including those related to appropriate design and proper configuration of IT systems are reasonable. Reasonableness is defined by:  Budgets—All decisions must fall within the available budgets and the Read More

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#edtech for #edleaders: Appropriate Design

Schools are places where learning is supposed to occur. Educators, including teachers and curriculum leaders, are the professionals who are responsible for defining what should be taught. They are also responsible for deciding how it will be taught. These comprise curriculum and instruction decisions. While many curriculum and instruction decisions are made for lessons that Read More